Our Policy
For hygiene reasons, opened or used fragrance products cannot be returned. We’re happy to help with a replacement or refund in the following cases:
- You received the wrong product
- Your order arrived damaged or leaking
- Your order didn’t arrive within a reasonable timeframe and tracking shows no movement
To request a replacement or refund, email us at care@oddperfume.com within 48 hours of delivery with your order number and a photo of the issue. Approved refunds are processed back to your original payment method within 5–7 business days; approved replacements ship within 2 business days.
Cash on Delivery orders can be cancelled any time before dispatch by contacting us — once an order has shipped, it can no longer be cancelled.